Direct to Consumer - Bengaluru- US Deposits - Complaints

About the role

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. We commit people, capital and ideas to help our clients, shareholders and the communities we serve to grow.

What you'll do

• Serve as primary contact and investigator for US Deposits-related complaints
• Complete assigned complaints to meet monthly objectives and SLA requirements
• Efficiently resolve complaints to reduce turnaround time for customers
• Serve as customer advocate for regulatory and non-regulatory complaints
• Meet established goals for all metrics, including quality, productivity, schedule adherence, and error findings

What you need

• 2–5 yrs of experience
• Customer service
• Complaint handling
• Problem solving
• Investment banking
• Any graduate

Good to have

• PowerPoint