Director – Customer Experience & Retention

Zealant Consulting Group·Noida

Pay not stated10–15 yrsFull-time

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About the role

The role will lead Customer Experience, Retention, Lifecycle, In-Product Value Programs, and CX/Retention Product initiatives , driving activation, engagement, subscription, renewal, and long-term customer value. The role works closely with Engineering, Growth, Product, Brand, and Payments to build a seamless, data-driven and AI-enabled customer journey.

What you'll do

Own end-to-end post-install CX and value delivery for free and paying users
Drive onboarding, activation, engagement, retention, renewal, recovery, and win-back
Build in-product programs that improve value discovery, adoption, and engagement
Own CX/retention product priorities and partner with Engineering for execution
Design personalized lifecycle journeys across Push, In-App, SMS, WhatsApp, and outbound channels