Director, Customer Growth & Activation

About the role

About usHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale.

What you'll do

• Trial-to-Implementation Handoff: Own the conversion of customers who meet our Trial Experience team into customers who go on to work with Implementation — a joint metric…
• The second half is the part most organizations never measure
• Cross-Functional Collaboration: Partner with Product Growth, Marketing, Revenue Growth, Support and Revenue Operations on lifecycle channels, cohort boundaries
• Other duties may be assigned and/or modified as business needs change
• The activation team has names in seats

What you need

• Customer success
• Sales
• Customer service
• Microservices
• Any graduate

Good to have

• CRM
• Marketing automation