Director - Customer Success (APAC)

About the role

As a Leader – Customer Success, you will own the vision, strategy, and execution of Rocketlane’s customer success function. You will lead and scale a high-performing Customer Success team while driving customer outcomes, long-term retention, and revenue expansion.

What you'll do

• Think creatively, combine the latest in AI technology with sound customer principles, drive massive innovation
• Lead, mentor, and scale a team of Customer Success Managers, fostering a strong customer-first culture
• Build and strengthen executive-level relationships with customers, acting as a strategic advisor and escalation point
• Drive excellence across, success plans, product as an integral component of customer workflows, renewals / retention, and expansion
• Establish and evolve customer success frameworks, playbooks, and best practices to support scale

What you need

• 7–10 yrs of experience
• Customer success
• Sales
• Escalation handling
• Product marketing
• Communication
• Any graduate