Director, Customer Support

About the role

We are looking for a Customer Support Director to lead, mentor, and scale high-performing support teams while delivering exceptional customer outcomes. With 12+ years of experience and a strong background in HR, Payroll, or Benefits platforms , you will own the global support strategy, manage managers across multiple products and processes, and partner closely with Product, Engineering, and Customer Success to continuously elevate the customer experience.

What you'll do

• Leadership & Team Management
• Lead and scale a global Customer Support organization, including managing managers across multiple teams, products, and processes
• Coach, mentor, and develop Support Managers and senior ICs, building strong leadership benches
• Drive a culture of ownership, accountability, empathy, and continuous improvement
• Customer Experience & Support Strategy

What you need

• 12–22 yrs of experience
• Customer service
• Zendesk
• Salesforce
• Customer success
• Escalation handling
• Sales
• Any graduate

Good to have

• HRMS