Director- Follow up (Denials Management)

About the role

Reports to (level of category): Senior Director Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Develops and maintains productive working relationship with Sr. Manager & Ops Managers, setting a positive example for their working relationships with their teams

What you'll do

• Provide on-going dialogue to DRs about their performance
• Responsible for a span in the range of 800 FTEs. The span can vary depending upon process complexity and stage of business
• Identify and lead projects of high impact within the business
• Manage delivery of client’s expectations outlined in the scope of work SOW
• Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources

What you need

• Customer success
• Client relationship
• Upselling
• Any graduate