Director – Survey Administration

About the role

The Director – Survey Administration will work as part of the leadership team that anticipates and manages changes across the survey administration teams, related to the Career LoB, to ensure world-class service delivery and products to our clients globally. This position will be a member of the leadership Group of Career Delivery organization led by the Global Career Delivery Leader

What you'll do

• Working with teams in different countries, such as Poland and China, as part of one integrated team delivering the same data and outcomes across locations
• Managing relationships with senior stakeholders on location and globally in a matrix environment, with oversight of key performance indicators (e.g. revenue growth
• This position will be responsible to deliver superior service to the clients by driving and optimizing the effectiveness and efficiency of people
• Driving on engagement and continuous improvement in partnership with Learning & Development
• Managing and supervise process transitions between locations and teams, with a strong focus on process optimization and operational efficiency

What you need

• 15–27 yrs of experience
• Negotiation
• Learning and development
• Customer service
• Lean manufacturing
• Talent management
• Communication
• MBA or BBA