Duty Manager

About the role

We're looking for a dynamic and organized Duty Manager to join our team at ibis Hyderabad HITEC City, India. In this pivotal role, you'll be the backbone of our operations, ensuring seamless service delivery, maintaining operational excellence, and creating a welcoming environment for all guests and colleagues.

What you'll do

• Lead and manage all front-line operations during your shift, ensuring consistent adherence to company service standards and procedures
• Provide professional, friendly, and engaging service while maintaining a customer-focused approach to all guest interactions
• Supervise and coordinate front desk staff and other team members, fostering a collaborative and supportive work environment
• Monitor and maintain operational standards across all guest-facing areas, identifying opportunities for improvement and innovation
• Respond quickly to emergencies and incidents, demonstrating resilience and sound judgment while maintaining transparency with relevant departments

What you need

• Customer service
• Reconciliation
• Communication
• BBA