Duty Manager

Accor·Kolkata

Pay not stated2–5 yrsFull-time

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About the role

We are seeking a highly skilled and Guest-focused Duty Manager to join our team in ibis Kolkata Rajarhat. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations, maintaining high service standards, and creating exceptional guest experiences in our hotel.

What you'll do

Oversee and coordinate all aspects of hotel operations during assigned shifts
Ensure exceptional guest service by addressing inquiries, resolving issues, and anticipating needs
Manage and motivate team members to maintain high performance standards
Handle guest complaints and concerns professionally and efficiently
Coordinate with various departments to ensure seamless communication and service delivery