Duty Manager

About the role

As Duty Manager, Soft Services based in Mumbai, you will be responsible for the seamless delivery of soft services across a client site, overseeing functions such as housekeeping, reception, pantry services, mailroom operations, and vendor coordination during your shift.

What you'll do

• Be responsible for the seamless delivery of soft services across a client site, overseeing functions such as housekeeping, reception, pantry services
• Act as the senior on-site representative for soft services, ensuring that standards remain consistently high and that any operational challenges are addressed swiftly…
• Work closely with site teams, vendors, and client stakeholders to uphold that standard every day
• Lead and support a team of soft services staff, ensuring they are equipped, motivated, and aligned with JLL's service expectations
• Oversee shift-based soft services operations, including housekeeping, reception, pantry, and mailroom functions

What you need

• Excel
• MS Office
• Problem solving
• Coordination
• Front office
• Documentation
• Diploma

Good to have

• Facility management