Dynamics 365 Telephony Test Engineer

About the role

The role involves validating call flows, testing omnichannel interactions, and ensuring data synchronization across leading telephony platforms, delivering a robust and integrated customer service experience. Validate inbound and outbound call flows, ensuring smooth customer interactions. Test IVR routing, call transfers, and queues to optimize call‑center efficiency.

What you'll do

• Test IVR routing, call transfers, and queues to optimize call‑center efficiency
• Verify screen‑pop functionality and accurate call logging within Dynamics 365
• Conduct omnichannel testing across voice, chat, email, and SMS channels
• Integrate and test with leading telephony platforms such as Genesys, NICE CXone, and Cisco
• Collaborate with development teams to identify and resolve integration issues

What you need

• 1.5–5 yrs of experience
• Microsoft Dynamics
• SQL
• Test cases
• JIRA
• API testing
• Azure
• Any graduate