e-Discovery Client Services Project Manager / Associate Project Manager

About the role

This is a full-time hybrid role for an eDiscovery Project Manager/Associate Project Manager at Epiq in Hyderabad, with some flexibility for remote work. This role will be responsible for making sure the client receives world class service through day-to-day execution of multiple eDiscovery projects with clear direction on the deliverables, managing deadlines and consulting the client with workflows across several stages of the EDRM Model.

What you'll do

• Ensure effective control of all aspects of the eDiscovery project from initial planning through final production and project closure
• Host client kick-off calls and take lead on internal project workflow discussions
• Obtain, examine, and prepare client data for Intake
• Deliver media reports to the client, Coordinate FTP access setup for clients, User requests by coordinating with support teams
• Submit work requests to coordinate data ingestion and deliver reports to clients

What you need

• 4–6 years in customer support & success
• Customer service
• Communication
• Any graduate

Good to have

• Root cause analysis