eCommerce Operations Analyst

About the role

Ensure strong day-to-day site operations and performance, proactively monitoring site health and acting as the first line of defense for issue triage, prioritization and resolution.

What you'll do

• Oversee day-to-day site operations, ensuring optimal performance and timely resolution of issues
• Monitor site health through diagnostics, proactively identifying and mitigating risks and areas for improvement
• Act as first line of defense for site issues, triaging and delegating to appropriate partners
• Define and manage issue severity levels, ensuring appropriate prioritization and response times
• Track, document, and drive issues through to resolution, ensuring accountability across teams

What you need

• 2–4 yrs of experience
• Excel
• Customer service
• Process improvement
• Incident response
• Documentation
• Problem solving
• Any graduate