Enabling Areas - IT - Assistant Manager - IT Operations & End user support - Hyderabad

About the role

The Enabling Areas – Information Technology team delivers reliable site-level IT operations and end-user support, with a focus on service quality, security compliance, operational reporting, and a consistent user experience. BTech or BE Computer science or MCA with 5–6 years of relevant experience in IT operations, end-user support, or workplace technology services.

What you'll do

• Manage site-level technology support and ensure consistent delivery of IT operations services
• Coordinate incident, service request, asset, and escalation management activities
• Work closely with central IT operations and provide regular site-level updates and reporting
• Provide responsive and discreet priority support for VIP users
• Coordinate with internal teams and operational partners to maintain service continuity

What you need

• 5–6 yrs of experience
• Troubleshooting
• ServiceNow
• Windows
• ITIL
• Azure
• SOP writing
• MCA or B.Tech or B.E.

Good to have

• MIS reporting