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Engagement Partner

IDFC FIRST Bank·Mumbai

Pay not stated3–6 yrsFull-time
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About the role

As an Engagement Partner – Startup Banking , you will be responsible for managing and enhancing customer relationships within the startup banking portfolio. This role focuses on servicing both existing (ETB) and new-to-bank (NTB) startup clients by understanding their unique needs, advising on suitable banking solutions, and driving product adoption.

What you'll do

  • Develop and maintain strong service relationships with ETB and NTB customers in the startup banking portfolio
  • Understand customer needs and recommend appropriate banking products and services
  • Identify potential client requirements and generate high-quality leads for the business team across zones
  • Assist customers with onboarding and activation on the bank’s digital platforms, including training support
  • Drive incremental wallet share through regular virtual engagements and proactive communication

What you need

  • 3–6 yrs of experience
  • Sales
  • Customer service
  • Cross-selling
  • Any graduate

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