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Engineer

Movate·Bengaluru

Pay not stated2–5 yrsFull-time
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About the role

Supervise and mentor a team of L1 Service Desk Engineers. Monitor ticket queues and ensure timely incident, request, and escalation management. Drive adherence to SLAs, KPIs, quality standards, and ITIL processes.

What you'll do

  • Lead and manage Service Desk operations across voice, email, chat, and ticketing channels
  • Supervise and mentor a team of L1 Service Desk Engineers
  • Monitor ticket queues and ensure timely incident, request, and escalation management
  • Drive adherence to SLAs, KPIs, quality standards, and ITIL processes

What you need

  • 2–5 yrs of experience
  • Escalation handling
  • ITIL
  • B.Sc

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