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Engineer Technical Support L1

Network Techlabs·Surat

Pay not statedJunior levelFull-time

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About the role

Responsible for installation, repair, maintenance, and technical support of Canon imageRUNNER (iR / iR-ADV / iRC) multifunction devices. Handle breakdown calls, preventive maintenance, network configuration, and ensure SLA compliance.

What you'll do

  • Diagnose and repair mechanical, electrical, and image-quality issues
  • Perform scheduled preventive maintenance and document reports
  • Configure drivers, scanning, SMB, LDAP, and email settings
  • Communicate professionally with customers and update service reports
  • Manage spare parts responsibly and follow company SOPs

What you need

  • Troubleshooting
  • Preventive maintenance
  • SOP writing
  • ITI or Diploma

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