Enterprise Service Delivery Manager

About the role

Enterprise Service Delivery Manager (Telecom – B2B) Location: Chennai Experience: 6 year to 8 years Band: BPO 4/5 Salary: up to 17 LPA Job code: 420857 Profile: Build and run a Telco B2B Lead-to-Activate delivery service that improves first-time-right order quality, Supplier coordination, delivery predictability, customer experience and billing-ready activation across complex enterprises, wholesale and standard delivery journeys.

What you'll do

• Own customer engineering intake, feasibility and solution routing
• Support presales, proposal, bespoke solution design and customer-specific requirements
• Manage vendor, Supplier, access partner and other dependencies
• Drive delivery assurance, jeopardy management, SLA tracking and risk mitigation
• Lead systems transformation and workflow automation across CRM/OSS/delivery tools

What you need

• 6–8 yrs of experience
• CRM
• Customer service
• Escalation handling
• Sales
• Root cause analysis
• Last-mile delivery
• Any graduate

Good to have

• Telecom

What you get

• Up to ₹17 L a year