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Enterprise Support Engineer (GOC) - THG India

THG Ingenuity·Pune

Pay not stated2–5 yrsFull-time
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About the role

Enterprise Support Engineer (GOC) - THG India at THG Ingenuity. Deliver exceptional technical support via chat, tickets, and calls, ensuring prompt resolution and a world-class customer experience.

What you'll do

  • Deliver exceptional technical support via chat, tickets, and calls, ensuring prompt resolution and a world-class customer experience
  • Respond to critical alerts and collaborate with technical teams to triage and restore service
  • Manage, coordinate, and communicate Major Incidents (MIs), including stakeholder updates and post-incident reviews
  • Support change coordination activities, including impact assessments, scheduling, and communication
  • Log and respond to internal and external customer queries across multiple channels

What you need

  • 2–5 yrs of experience
  • ITIL
  • Hardware
  • HTML
  • CSS
  • CRM
  • iOS
  • Any graduate

Good to have

  • Incident response
  • JavaScript
  • Android
  • MIS reporting

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