Analyst - Programs, Customer Service & Aftermarket
RTX·Bengaluru
- Can I apply
- Needs B.Tech or B.E. · 0–2 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On RTX's own site
Early: posted 1 h ago on their own site
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About the role
As the Escalation Manager, Weekend Global Coverage, you will serve as the crucial command lead safeguarding customer trust during high-stakes, critical events across AMER, APJ, and EMEA . This high-impact role sets the standard for weekend operational excellence, turning chaotic technical crises into clear, swift paths to resolution and ensuring seamless cross-regional transitions .
What you'll do
- Lead Executive & Customer Communications: Translate fast-moving, complex technical diagnostic details into precise
- Drive Global Follow-the-Sun Handovers: Execute complete, high-quality shift handovers across regional teams, eliminating duplicated investigation
What you need
- Escalation handling
- Communication
- Any graduate
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