Exchange Online Operations Analyst

About the role

This is a full-time position for an IT Infrastructure Specialist – Messaging to join the Autodesk Collaboration Team in Bengaluru. The role is part of our 24x7 support operations and requires hands-on knowledge of Exchange Online and Microsoft Teams, along with an interest in developing broader Microsoft 365 skills.

What you'll do

• Provide operational support and administration for Exchange Online and Microsoft Teams
• Troubleshoot issues related to mail flow, mailbox access, permissions, distribution groups, transport rules, Teams policies, meetings, and user access
• Monitor Microsoft 365 service health and respond to incidents and service requests within defined service-level agreements (SLAs)
• Perform routine administrative tasks using PowerShell and Microsoft 365 administration tools
• Assist with incident investigations, configuration changes, service improvements, and operational activities

What you need

• 2–5 yrs of experience
• Reporting
• Office 365
• Documentation
• PowerShell
• Active Directory
• Any graduate