Executive: B2C Returns

About the role

We are looking for a detail-oriented and proactive B2C Returns Executive to manage end-to-end return inwarding, inspection, and reconciliation of customer returns. The role requires a strong understanding of reverse logistics, warehouse systems, and return workflows across e-commerce platforms.

What you'll do

• Receive and inward B2C return shipments into the WMS platform
• Verify returned items against return documents and perform quality checks
• Update return status in trackers and systems with accurate remarks and evidence (images, notes, etc.)
• Coordinate with QC, SPF claims, and inventory teams for necessary follow-ups
• Communicate with courier partners, customer service, or brand teams for clarification or escalation

What you need

• 1–3 yrs of experience
• Coordination
• Excel
• ERP
• Documentation
• WMS
• Data entry
• Any graduate

Good to have

• Reconciliation
• SOP writing