Executive

About the role

As an Executive in the CLM Domestic BFSI | Outbound department, you will play a crucial role in delivering exceptional customer service. Your primary responsibility will be to act as the first point of contact for customers, addressing their inquiries and concerns via various channels.

What you'll do

• Play a crucial role in delivering exceptional customer service
• Be expected to maintain a high level of professionalism and expertise in handling customer interactions
• Handle customer inquiries and provide accurate information via phone, email, and chat
• Collaborate with cross-functional teams to address customer needs and escalate issues when necessary
• Ensure timely response to customer queries and maintain a high level of customer service standards

What you need

• 2–5 yrs of experience
• CRM
• Customer service
• Problem solving
• BBA