Executive

About the role

As an Executive at Digitide Solutions Limited, you will play a vital role in our CLM Domestic BFSI team, specifically in the back-office operations. Your primary focus will be to ensure smooth and efficient customer interactions, providing timely and accurate support. This role is crucial in maintaining our high standards of customer satisfaction and building long-lasting relationships.

What you'll do

• Play a vital role in our CLM Domestic BFSI team, specifically in the back-office operations
• Handle customer inquiries and provide prompt resolutions, ensuring a positive customer experience
• Collaborate with cross-functional teams to address customer concerns and escalate issues when necessary
• Maintain a professional and courteous demeanor at all times, representing the company's brand
• Participate in team meetings and contribute to continuous process improvement

What you need

• 20–30 yrs of experience
• CRM
• Data privacy
• Problem solving
• BBA

Good to have

• Customer service