Executive

About the role

As an Executive in our Collections department, you will play a vital role in maintaining positive customer relationships and ensuring timely debt recovery. Your primary focus will be on providing excellent customer service while navigating the delicate balance of debt collection. You will be the first point of contact for customers, offering support, resolving queries, and ensuring a smooth and satisfactory experience.

What you'll do

• Play a vital role in maintaining positive customer relationships and ensuring timely debt recovery
• Be the first point of contact for customers, offering support, resolving queries, and ensuring a smooth and satisfactory experience
• Act as the primary point of contact for customers, handling inquiries and complaints via phone, email, and chat
• Maintain a high level of customer satisfaction by providing accurate and timely information
• Collaborate with the collections team to develop effective strategies for debt recovery

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• MS Office
• Communication
• Diploma