Executive

About the role

As a Customer Care Executive, you will be the first point of contact for our customers, providing them with an exceptional experience. Your role is crucial in maintaining and enhancing our company's reputation and customer loyalty. You will be responsible for handling a high volume of customer inquiries, ensuring timely and accurate responses, and building strong relationships with our client base.

What you'll do

• Be the first point of contact for our customers, providing them with an exceptional experience
• Be responsible for handling a high volume of customer inquiries, ensuring timely and accurate responses, and building strong relationships with our client base
• Provide accurate and detailed information to customers, ensuring their queries are resolved
• Handle customer complaints and escalations, finding effective solutions and ensuring customer satisfaction
• Maintain a high level of product and service knowledge to assist customers effectively

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Escalation handling
• Communication
• Diploma