Executive

About the role

We are looking for a talented and customer-focused individual to join our team as an Executive. In this role, you will be the front-line representative, ensuring a positive and efficient customer experience. Your primary goal is to provide accurate information, resolve customer queries, and maintain high satisfaction levels.

What you'll do

• Be the front-line representative, ensuring a positive and efficient customer experience
• Provide clear and concise information about our products, services, and policies
• Maintain accurate records of customer interactions, updating our CRM system
• Follow communication protocols and adhere to company guidelines and policies
• Collaborate with colleagues to enhance service delivery and share best practices

What you need

• CRM
• Escalation handling
• Problem solving
• Any graduate

Good to have

• Customer service