Executive

About the role

As a Customer Care Executive, you will be the face of our company, representing Digitide Solutions Limited with professionalism and a customer-centric approach. Your role is crucial in maintaining positive customer relationships and driving business growth. You will be responsible for handling customer inquiries, providing timely and accurate information, and resolving any issues or complaints with a high level of empathy and efficiency.

What you'll do

• Be the face of our company, representing Digitide Solutions Limited with professionalism and a customer-centric approach
• Be responsible for handling customer inquiries, providing timely and accurate information
• Act as the primary point of contact for customers, ensuring a positive and professional experience
• Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses
• Resolve customer complaints and issues, offering creative solutions and ensuring customer satisfaction

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Data privacy
• Communication
• Diploma