Executive

About the role

As a Customer Care Executive, you will be the primary point of contact for our customers, handling inquiries, complaints, and providing information via various channels. Your role is crucial in maintaining positive customer relationships and driving satisfaction. You will be a key player in our team, contributing to the overall success of our business.

What you'll do

• Be the primary point of contact for our customers, handling inquiries, complaints, and providing information via various channels
• Resolve customer complaints and issues, ensuring a positive and satisfactory outcome
• Provide accurate and up-to-date product/service information to customers
• Maintain a high level of customer satisfaction and build strong customer relationships
• Collaborate with other departments to ensure a seamless customer experience

What you need

• 20–30 yrs of experience
• Customer service
• Escalation handling
• Data privacy
• Problem solving
• Diploma