Executive

About the role

As an Executive, you will play a vital role in our customer care team, acting as the primary point of contact for our valued clients. Your primary responsibility will be to ensure an exceptional customer experience, handling inquiries, resolving issues, and providing timely and accurate information. Handle customer inquiries and provide timely responses via phone, email, and chat.

What you'll do

• Play a vital role in our customer care team, acting as the primary point of contact for our valued clients
• Handle customer inquiries and provide timely responses via phone, email, and chat
• Resolve customer complaints and ensure their satisfaction with efficient and effective solutions
• Maintain accurate records of customer interactions and feedback for future reference and analysis
• Build and maintain strong relationships with customers, ensuring their loyalty and satisfaction

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Problem solving
• Diploma