Executive - Customer Success

About the role

About the Role The Customer Success Associate will be responsible for managing the customer experience and service governance for the organization's MSSP/SOC customers. The role will act as the bridge between customers and internal SOC, Service Delivery, Technical and Account Management teams to ensure that customers receive consistent service, timely communication, proactive engagement and measurable value from the managed security services.

What you'll do

• A. Customer Relationship & Engagement o Act as the primary customer-success contact for assigned MSSP/SOC customers. o Establish and maintain strong working…
• Amber – Requires Attention
• Responsible for managing the customer experience and service governance for the organization's MSSP/SOC customers
• Act as the bridge between customers and internal SOC, Service Delivery, Technical and Account Management teams to ensure that customers receive consistent service

What you need

• 1–2 yrs of experience
• Customer success
• Customer service
• Escalation handling
• Incident response
• Communication
• B.Tech or B.E. or B.Sc or BCA or BBA

Good to have

• MIS reporting
• SIEM
• EDR
• Vulnerability assessment
• Power BI
• ITIL