Executive

About the role

Executive at EXL. Respond to customer queries and concerns via email in a timely, professional, and empathetic manner.

What you'll do

• Respond to customer queries and concerns via email in a timely, professional, and empathetic manner
• Resolve customer issues related to orders, deliveries, returns, refunds, payments, product information, and account-related queries
• Ensure every customer interaction is handled accurately while maintaining a high standard of written communication
• Meet daily productivity, quality, and service level targets
• Follow company policies, processes, and compliance guidelines while handling customer interactions

What you need

• 1–3 years in customer support & success
• Customer service
• CRM
• Data entry
• Customer handling
• Communication
• Any graduate

What you get