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Executive

EXL·Pune

Pay not stated2–5 yrsFull-time
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About the role

Executive at EXL. Order Processing & General Customer Inquiries.

What you'll do

  • Order Processing & General Customer Inquiries
  • Process and verify customer orders to ensure accuracy and timely fulfillment
  • Address inquiries related to orders not received, including investigating delivery delays or missing items
  • Handle issues regarding returns that have not been credited, including coordinating with relevant teams to ensure timely resolution
  • Resolve general customer inquiries regarding product availability, pricing, and order status

What you need

  • 2–5 years in customer support & success
  • CRM
  • Customer service
  • Problem solving
  • Diploma

What you get

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