Executive

About the role

The Customer Service Advisor is responsible for delivering exceptional customer experiences across multiple channels. This role focuses on resolving queries efficiently, maintaining high Customer Satisfaction (C-SAT) scores, and ensuring every interaction reflects the company’s commitment to quality service.

What you'll do

• Handle customer inquiries via chat phone, email, , or other platforms with professionalism and empathy
• Provide exceptional service by actively listening, understanding needs, and offering accurate solutions
• Maintain and improve C-SAT scores by ensuring timely and effective resolution of issues
• Document interactions and update systems accurately to ensure seamless follow-up
• Collaborate with internal teams to resolve complex issues and enhance customer experience

What you need

• Customer service
• Problem solving
• Diploma