Process Associate - Digital (Web Chat & Email)

About the role

Process Associate - Digital (Web Chat & Email)**Company: TCS | Location: Kolkata**Job Code: 434129 | Band: BPO 1/2**Salary: Up to 7 LPA**Domain: Utilities - Electricity & Gas Customer Service**Experience: 3-8 Years**About The Role:*We are hiring Digital Customer Service Professionals for an International Utilities process.

What you'll do

• Handle customer enquiries via Web Chat, Email & Digital Channels- Resolve billing, account, payments, usage
• Handle customer queries via Web Chat & Email, providing accurate, empathetic, and timely resolutions.*Key

What you need

• 3–8 yrs of experience
• Customer service
• CRM
• Data privacy
• Documentation
• Any graduate

Good to have

• Six Sigma
• Complaint handling
• Chat support

What you get

• Up to ₹7 L a year