Executive - Recoveries

About the role

Responsible for the implementation of collection strategy for the telecalling alternate & recovery team, track performance and ensure compliance to laid down processes and guidelines. Log accurate and relevant information of the conversation with the customer on system as per with recovery guidelines

What you'll do

• Conduct recovery calls as per assigned portfolio to deliver on productivity and absolute recovery targets
• Ensure proper documentation of customer interactions and raise alarms for any Early Warning Signals appropriately as per compliance procedures
• Ensure adherence to internal guidelines and regulatory requirements in all activities performed
• Ensure required hygiene metrics like TOS/wrap etc. are met as per given targets
• Process adherence as per MOU

What you need

• Compliance
• Audit
• Any graduate