Expert Service Delivery Manager

About the role

We are seeking an experienced Expert Service Delivery Manager to lead large-scale IT operations, strengthen service reliability, and oversee enterprise-wide change management governance. You will act as the accountable owner of change management governance, chairing Technical Review Board meetings and overseeing the complete change lifecycle, from risk assessment and implementation to validation and final closure.

What you'll do

• Enterprise Change Management Governance: Own and oversee the end-to-end change management governance process across the business unit
• Technical Review Board Leadership: Chair Technical Review Board (TRB) meetings and serve as the final governance authority for proposed changes
• Evaluate risk classifications, architectural impacts, rollback strategies, and monitoring plans, making decisions to approve changes, request rework
• Change Implementation and Validation: Supervise change implementation and post-deployment validation
• Verify that supporting evidence satisfies the Validation Test Library's predefined pass/fail criteria

What you need

• ServiceNow
• Root cause analysis
• Incident response
• Any graduate