FBS Claims Operations Supervisor/Team Lead

About the role

This role is responsible for leading, managing and supporting assigned administrative team to effectively service internal and external customers. Responsible for continuous improvement of customer experience, business results, compliance, and employee development.

What you'll do

• Responsible for leading, managing and supporting assigned administrative team to effectively service internal and external customers
• Responsible for continuous improvement of customer experience, business results, compliance, and employee development
• Responsible for supervising inbound/outbound calls and for overseeing distribution of mail and other documents to appropriate individuals in the organization
• Work Timings (India) - (6:30pm – 3:30am IST)

What you need

• 3–6 yrs of experience
• Team management
• Customer service
• Insurance
• Six Sigma
• ISO 9001
• Compliance
• Any graduate

Good to have

• Voice process
• Root cause analysis