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FBS Service Desk Technician I

Capgemini·Hyderabad

Pay not stated0–3 yrsFull-time

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About the role

Respond to and document incoming support requests via phone, email, or ticketing system. - Troubleshoot and resolve basic hardware, software, network and user access related issues. - Escalate complex problems to higher-level support as needed. - Guide users through step-by-step solutions and provide clear instructions. - Log all interactions, resolutions, and follow-up actions in the service management system. - Adhere to established service desk procedures and performance objectives. -…

What you need

  • 0–3 yrs of experience
  • Hardware
  • Office 365
  • ServiceNow
  • Windows
  • Intune
  • AWS
  • Any graduate

Good to have

  • IAM
  • Azure
  • Ticketing tools
  • SOP writing

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