FBS Technical Delivery Manager - Call Center (Sr. Solutions Engineer)

About the role

The Sr Solution Engineer will serve as the senior technical lead responsible for managing IT resources and driving overall technology delivery for the Service Operations organization. This role supports critical call center applications and partners closely with architecture, business stakeholders, and Agile teams to enable strategic technology initiatives and large-scale enterprise solutions.

What you'll do

• Recognized as an expert to provide a systems view and accountable for all technology within a line of business including pioneering design, requirement best practices
• Leads the solution priorities and work across IT to deliver outstanding program outcomes
• Partners with Architecture, Business stakeholders, QA and Development teams to drive strategic initiatives and/or large solutions that may run across one or more trains…
• Collaborates with Agile teams/trains and stakeholders to elaborate the solution, validate technology assumptions, evaluate implementation alternatives
• Acts as the servant leader of the solution, allowing the train to run smoothly by identifying and resolving constrictions across the entire solution

What you need

• 8–14 yrs of experience
• Customer service
• GCP
• RPA
• Salesforce
• JavaScript
• Python
• Any graduate

Good to have

• CI/CD
• Learning and development