Field Executive – Collections – Mumbai, Maharashtra, India

About the role

As a Field Executive – Collections, you will manage customer visits and payment follow-ups according to assigned route plans. Your role will involve communicating with customers about pending payments, securing payment commitments, maintaining collection records, and coordinating with internal teams to address issues affecting payment recovery.

What you'll do

• Visit customers according to assigned route plans to collect overdue payments and follow up on pending invoices
• Communicate with customers, understand reasons for payment delays, and negotiate payment commitments
• Manage daily, weekly, and monthly collection targets
• Issue payment receipts and ensure collected funds are deposited within the prescribed timelines and according to company procedures
• Update collection status, customer interactions, payment commitments, and follow-up details in the collection system or mobile application

What you need

• Collections
• Negotiation
• Customer service
• Sales
• Communication
• Class 12