FinOps Specialist - AR, Global Account Receivables

About the role

GAR (Global Accts Rec) is looking for a proactive, customer and detail-oriented Collections Analyst whose main responsibility will be to handle inbound & make outbound calls to resolve accounts receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets.

What you'll do

• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement

What you need

• 2–5 yrs of experience
• Accounts receivable
• SQL
• VBA
• Collections
• Customer service
• Voice process
• Any graduate

Good to have

• Data warehousing