(Fluent English) Technical Support Consultant (VPN & Networking)

SupportYourApp·Remote

Pay not statedJunior levelFull-timeRemote

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About the role

We operate globally, supporting clients in 60 languages across diverse industries. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

What you'll do

Assist clients with setting up and troubleshooting secure private access solutions, ensuring proper access to internal resources
Help clients configure and troubleshoot multifactor authentication (MFA) for VPN and private access solutions
Analyze network traffic to identify potential bottlenecks and recommend performance improvements without compromising security
Advise on bandwidth allocation and prioritization for VPN users to ensure reliable and secure connections
Analyze log files to investigate technical issues and identify their root causes