Help Desk Analyst

About the role

The Help Desk Analyst is responsible for providing Level 1 and Level 2 support for FAST and its internal employees, partners, and customers. The Help Desk Analyst is the initial point of contact for many IT, DevOps, or infrastructure related issues, and offers issue classification, timely resolution or transfer to the appropriate parties, status updates, and clear and concise communication and documentation to end users.

What you'll do

• Responsible for providing Level 1 and Level 2 support for FAST and its internal employees, partners, and customers
• Provide Level 1 and Level 2 support that includes: performing initial ticket or task intake, providing regular and timely status updates
• Assist in security, infrastructure, and general IT rollouts and implementation efforts
• Contribute current technical information and best practices to the knowledge base
• Participate in an on-call rotation to provide off-hours support to internal development teams and customers

What you need

• Hardware
• Any graduate