Forward Deployed Engineer - Agents(Remote)

About the role

About the Role - As a Forward Deployed Engineer - Agents, you will lead the end-to-end implementation of AI Virtual Agents and CX automation workflows for customers.This is a highly technical, customer-facing role where you will translate business requirements into production-ready agent deployments that drive measurable impact — including containment, resolution speed, customer satisfaction, and operational efficiency.You will partner with customers and internal teams to define success, execute…

What you'll do

• Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization
• Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes
• Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance
• Build, test, and validate integrations with enterprise systems (e.g., CRM, ticketing, telephony, data platforms)
• Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines

What you need

• CRM
• Problem solving
• Any graduate

Good to have

• LLMs
• ETL