Forward Deployed Engineer (Voice AI / Telephony) - Mumbai

About the role

We are seeking a Forward Deployed Engineer (FDE) who bridges the gap between deep software engineering, cutting edge AI agent orchestration, and client delivery. In this role, you aren't just writing specifications or handing off prototypes you directly design, build, deploy, optimize, and debug production AI agents end-to-end.

What you'll do

• End-to-End AI Agent Architecture: Design, prompt, build, and deploy production voice agents, including guardrails, conversation design, and tool-calling logic
• System Observability & Root-Cause Analysis: Read system logs, traces, and call flows to run rigorous root-cause analysis—proving whether an issue stems from prompt…
• Agent Evaluation & Funnel Optimization: Continuously monitor and optimize agent metrics (completion rate, hallucination rate, latency

What you need

• 4–6 yrs of experience
• Python
• Java
• CRM
• LLMs
• Root cause analysis
• REST APIs
• Any graduate

Good to have

• GCP
• ETL
• SQL
• Prototyping