Founding Customer Success Lead

About the role

We're looking for a builder who can design the systems from scratch and set them up to scale as the team grows. You'll work directly with the founders.

What you'll do

• ACCOUNT COVERAGE AND HEALTH
• Build health scores from data we already have in our warehouse: ingestion volume, product usage, billing, support tickets and engagement
• Set up a review cadence for the top tier, and make sure each top account has several contacts on their side, not one champion
• RETENTION AND SAVE PLAYS
• Catch risk early. Usage drops, a champion leaving, a surprise bill and alerts going quiet are all signals. On a usage-based product

What you need

• 6–10 yrs of experience
• Customer success
• Escalation handling
• Sales
• SQL
• Any graduate