Fraud & Dispute Analyst

About the role

To monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required.

What you'll do

• Execution of customer query support, including credit card inquires, account management and case resolution related to suspected fraud
• Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud
• Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies
• Support teams within the business operations function as needed, including risk management, compliance, and customer care
• Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities

What you need

• Customer service
• Risk management
• Compliance
• Any graduate