Fraud Operations Senior Supervisor

About the role

Fraud Operations Senior Supervisor at Citi. Lead and develop a medium sized team of Fraud Agents and ensure they consistently meet performance metrics and provide effective customer service while making the proper….

What you'll do

• Manages department projects/processes, monitors and analyzes changes in Fraud trends/call volumes
• Directly impacts their area through shared responsibility for delivery of end results and contribution to planning and formulation of procedures
• Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning
• Evaluate team’s performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc
• Create and execute realistic action steps and timelines for the team with a strict attention to details and performance

What you need

• 2–5 yrs of experience
• Performance management
• Reporting
• Customer service
• Talent management
• Compliance
• Any graduate