Front Office Associate

About the role

Welcome guests warmly and professionally, ensuring a personalized and hospitable experience. Anticipate guest needs and provide personalized services to enhance the overall guest experience. Adhere to the hotel's Standard Operating Procedures (SOPs), grooming standards, and service protocols.

What you'll do

• Assist guests with their inquiries, requests, and concerns promptly and courteously
• Maintain the highest standards of guest satisfaction and service excellence
• Handle guest complaints professionally and escalate issues to the appropriate authority when required
• Perform guest check-in and check-out procedures efficiently and accurately
• Verify guest identification, registration details, and payment information

What you need

• 0–2 yrs of experience
• Front office
• Guest service
• Hospitality
• Communication
• Reservations
• Housekeeping
• BHM or Diploma or BBA

Good to have

• SOP writing